Duties and Responsibilities
- Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
- Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
- Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
- Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
- Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
- Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
- Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
- Monitor vessel schedule via PSA Portnet and Jurong port system.
- Prepare documentation for lifting operation perform in Port facilities.
- Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
- Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
- Ensure all jobs completion and invoicing done on time.
- Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.
Qualification and Education Requirements:
- GCE ‘N’ or ‘O’ levels
- 1 year administrative experience. (Preferred in logistics industry)
Skills Competencies
- Good communication skills (both verbal and written) and excellent organizational abilities.
- Familiar with PSA Portnet, Jurong Port system and trade Web Live
- Meticulous and attentive to details and follow ups
- Capable to work independently and pressure
- A good team player who is self–motivated and independent with good attitude.
- Willing to take responsibility and accountability of their role.
- Capable of identifying and suggesting improvements
- Well-versed Microsoft Office skill: Power point Presentation, Excel & Word
Working Conditions
5.25 Working days per week